Hero Brilliant Fresh Hoodie
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Hero Brilliant Fresh Hoodie
Hero Brilliant Fresh Hoodie
Hero Brilliant Fresh Hoodie
Hero Brilliant Fresh Hoodie

Hero Brilliant Fresh Hoodie

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$35.00

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Shipping

Last updated August 12, 2025

Welcome to Vonreal Co.! This Shipping Policy applies to all orders placed on our website, vonreal.com. Vonreal Co. is operated by STACY MCNEIL LLC, and we are committed to delivering your order promptly and securely.

Order Processing

Payment Verification
All orders are processed only after payment has been successfully accepted and verified.

Business Days & Holidays
We process orders Monday to Friday (EST). Orders are not processed on major U.S. postal holidays, including: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

Order Cut-Off Time
Orders placed after 5:00 PM EST will be processed on the next business day. Orders placed on weekends or holidays will begin processing on the following business day.

Shipping Carriers

Shipping carriers used include USPS, DHL, EMS, and local postal services.

Orders are processed when the payment is accepted.

Delivery Time & Shipping Fee

Orders are processed when the payment is accepted. The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you accurate delivery information. Once your product(s) are in transit, any delays are outside our control.
Typically, orders within the continental United States arrive within Total Delivery Time : 5-11 business days.
Upon shipment, you will receive a tracking number to monitor your order’s progress.

NameHandling TimeTransit TimeCostsCountry
Standard Delivery1-2 business days4-9 business days$4.99United States
     

Notes:

  • Total Estimated Delivery Time = Handling + Transit Time. These are estimates, not guarantees.
  • External Delays: Once shipped, unforeseen delays (e.g., severe weather, carrier issues) may occur beyond our control.
Order Tracking

After receiving the email notification, you have received an order confirmation email. After 1-2 days of processing, you will receive a notification about the order tracking (you can check the tracking by going to Order tracking

Please allow 3-7 days for the carrier to scan your package into their system. If tracking information is not available, it means the carrier has not yet processed your parcel. Tracking details will become visible once the parcel is scanned.

If your order has passed the estimated arrival date, please Contact Us for assistance.

Shipping Address Accuracy & Delivery Issues

Customer Responsibility:
Please ensure your shipping address is complete and accurate at checkout. [Store_name] is not responsible for delays, losses, or additional costs caused by incorrect or incomplete addresses.

Incorrect/Undeliverable Address:
If a package is returned due to an incorrect or undeliverable address, the customer will be responsible for the reshipping fee. In some cases, returned orders may be sent back to our shipping partner’s warehouse and could be subject to disposal if not claimed.

Forwarding/Redirection:
If you request your package to be forwarded or redirected after it has shipped, [Store_name] is not responsible for any loss, theft, or damage that may occur.

Special Orders & Customization

Customized or made-to-order products may require additional processing time depending on complexity. Any significant extensions will be communicated to you by our support team.

Shipping Limitations

We currently do NOT ship to the following:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • U.S. Virgin Islands
  • APO/FPO addresses
  • Any international destinations outside the Continental United States
Contact Information

For any questions regarding our Policy , please contact us:

  • Store: Vonreal Co.
  • Company: STACY MCNEIL LLC
  • Email: [email protected]
  • Contact Page: https://vonreal.com/contact-us/
  • Business Address: 305 Bordeaux Ct, Chico, CA 95973
  • Support Hours: 9:00 AM – 5:00 PM (EST) (Mon – Fri)
  • Support Method: We only provide support via email.

Description

Materials
Heavy cotton blend fleece about 8 ounces per square yard made from 80 percent cotton and 20 percent polyester

Features
Soft warm fleece lining for comfort
Hood with adjustable drawstrings
Ribbed cuffs and waistband keep fit in place
Front pocket for hand warmth and storage
Label is tear away and made from recycled materials
Dyes are certified by OEKO TEX and low impact

Sizes
Available in small medium and large

Color
Dark grey

Care Instructions
Machine wash warm no hotter than 40 degrees Celsius or 105 degrees Fahrenheit
Use non chlorine bleach only if needed
Tumble dry on low heat
Iron with steam or dry on medium heat
Do not dry clean

Notes
Colors may look different on different screens
Sizes may vary slightly due to production
Images may have small alignment differences

Return Policy

Last updated August 14, 2025

This Return & Refund Policy applies to all purchases made through Vonreal Co. (vonreal.com), operated by STACY MCNEIL LLC. Your satisfaction is our priority, and this policy outlines our procedures for order exchanges, cancellations, returns, and refunds. Please read it carefully.

If you have any questions, please do not hesitate to contact us via our Contact Us page or the details provided in the “Contact Information” section below.

Returns & Refunds

Return Window : We accept returns within 30 days from the date of delivery.

Conditions for Eligible Returns
You may return an item for a refund if:

  • It arrives damaged or broken.
  • The product received differs significantly in design, size, or material from what was ordered.
  • You received an incorrect item.
  • The product has significant deviations from its description on our website.

Conditions for Ineligible Returns
Returns will not be accepted for:

  • Items that have been worn, washed, or altered.
  • Items where the defect is not attributable to an oversight by Vonreal Co..
  • Items missing their original tags.
  • Items with minor, easily fixable thread issues that do not affect overall quality or usability.

Condition of Returned Items
All returned items must be in their original, unused, unwashed, and unaltered condition, with all original tags and packaging intact.

Order Exchanges
  • Timeframe for Free Cancellation: Orders can be canceled free of charge within 4 hours of placement.
  • After 4 Hours: After 4 hours, your order may have entered the processing stage, and cancellation might not be possible.
  • Cancellation Fee: If a cancellation is requested and possible after the 4-hour window but before shipment, a cancellation fee of 10% of the total order value will be applied to cover processing costs.
  • How to Request Cancellation: To request an order cancellation, please contact us immediately via email at [email protected]  with your order number and “Cancellation Request” in the subject line.

How to Initiate a Return and Claim a Refund

  1. Contact Us: Send an email to our support team at [email protected]
  2. Provide Required Information: In your email, please include the following to expedite your claim:
    • Your Order Number
    • Proof of Purchase (e.g., order confirmation email)
    • Clear photographic or video evidence of the defect, damage, or incorrect item.
    • A brief description of the issue.

  3. Await Approval & Instructions: We aim to review your request and respond within 2–3 business days. If approved, we will provide you with the return shipping address and further instructions. Do not send items back without prior authorization

  4. Ship Your Return: Once approved, package the item securely and ship it to the return address provided. We recommend using a trackable shipping service and sharing the tracking number with us.

Return Shipping Costs
  • Free Return (Store Fault): If the return is due to an error on our part (e.g., the item is damaged, defective, or incorrect), Vonreal Co. will fully cover the cost of return shipping. We will provide a prepaid return label or reimbursement instructions once your return is approved.
  • Customer Responsibility (Non-Eligible Returns): If the return request does not meet our eligibility conditions, the customer will be notified of the applicable return shipping costs before proceeding. In such cases, the customer is responsible for covering the return shipping fee if they still wish to return the product.
Refund Processing
  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets the conditions outlined in this policy.
  • Notification: We will notify you via email regarding the approval or denial of your refund request within 2–3 business days of receiving the return.
  • Refund Issuance: If approved, your refund will be processed by Vonreal Co. within 2–5 business days, and a credit will be applied to your original method of payment.
  • Bank Processing Time: While Vonreal Co. completes the refund within 5 business days, please note that your bank or card provider may take an additional 10–15 business days to post the refund to your account.
  • Refund Delays: If you haven’t received your refund after this timeframe, please check with your bank or card provider first. If still unresolved, contact us at [email protected]
Important Notes
  • Finality of Orders: After 30 days from the delivery date, orders are considered final and we will no longer issue refunds or accept returns.
  • Liability for Return Shipping: Vonreal Co. is not liable for damages or losses during the return shipping process. Customers are responsible for ensuring items are returned safely.
  • Assistance: Please contact our Support Team before initiating any return for guidance and to ensure a smooth process.
Contact Information

For any questions regarding our Policy , please contact us:

  • Store: Vonreal Co.
  • Company: STACY MCNEIL LLC
  • Email: [email protected]
  • Contact Page: https://vonreal.com/contact-us/
  • Business Address: 305 Bordeaux Ct, Chico, CA 95973
  • Support Hours: 9:00 AM – 5:00 PM (EST) (Mon – Fri)
  • Return Address: The specific return shipping address will be provided to you once your return request is approved. Please do not send returns to our business address unless explicitly instructed by our support team.
  • Support Method: We only provide support via email.

Additional information

color

Dark Grey

size

S, M, L

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