Hero Sunny Elegant Tote Canvas Bag

Shipping Carriers

We ship your orders using reliable carriers, including:

• USPS
• DHL
• EMS
• Local postal services

Estimate Time Of Arrival

We process all orders on business days — Monday through Friday (Eastern Standard Time), excluding national postal holidays such as New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

To help you estimate the arrival of your order, please refer to the delivery timelines below, which reflect the typical shipping periods for our most popular products.

Delivery Time & Shipping Fee

The estimated delivery time for your order depends on your location. While we collaborate closely with our shipping partners to ensure accurate delivery timelines, please note that any delays occurring once the package is in transit are beyond our control.

For most orders within the continental United States, the total delivery time typically ranges from 5 to 11 business days. Once your order has been shipped, you will receive a tracking number to monitor its progress.

• Order Cut-Off: Orders placed after 5:00 PM EST are processed the next business day.
• Delivery Time = Processing Time + Shipping Time.
• Tracking: You'll receive a tracking link via email once your order ships. Check your spam folder if needed.
• Custom Orders: Personalized items may take extra time depending on design complexity.
• Shipping Area: We ship within the continental U.S. only.
• No Shipping To: Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO, or international addresses.

Order Tracking

After receiving the email notification, you have received an order confirmation email. After 1-2 days of processing, you will receive a notification about the order tracking (you can check the tracking by going to Order tracking

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Please allow 3–7 days for the shipping carrier to scan your package into their system. If tracking information is unavailable, it means your parcel has not yet been processed by the carrier. Tracking updates will appear once the package is scanned.

If your order is delayed beyond the estimated delivery date, please don’t hesitate to contact us for support.

Incorrect Address

Please ensure your shipping address is complete and accurate at checkout. Here's why it matters:

• Missing or incorrect details may delay your order, as we may need to contact you for confirmation.
• We are not responsible for orders shipped to incorrect addresses or returned to sender. Returned packages are sent to our logistics partners' warehouses and may be discarded.
• If a package is returned due to an incorrect address, a re-shipping fee will apply.
• We are not liable for any loss, theft, or damage if you request the carrier to forward or redirect your parcel after it has left our facility.

We're committed to providing fast and secure delivery. If you have any concerns or questions, feel free to contact us — your satisfaction is our top priority.

Customer Support

We are committed to providing you with a smooth shopping experience. If you have any questions or concerns, please reach out to us at:

• Email: [email protected]
• Phone: +1 (319) 441-0583
• Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

Your satisfaction is our top priority, and we are always here to assist you.