vonreal Gentle Vibrant Canvas Tote Bag

Shipping Carriers

We ship your orders using reliable carriers, including:

• USPS
• DHL
• EMS
• Local postal services

Estimate Time Of Arrival

We process all orders on business days — Monday through Friday (Eastern Standard Time), excluding national postal holidays such as New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

To help you estimate the arrival of your order, please refer to the delivery timelines below, which reflect the typical shipping periods for our most popular products.

Delivery Time & Shipping Fee

The estimated delivery time for your order depends on your location. While we collaborate closely with our shipping partners to ensure accurate delivery timelines, please note that any delays occurring once the package is in transit are beyond our control.

For most orders within the continental United States, the total delivery time typically ranges from 5 to 11 business days. Once your order has been shipped, you will receive a tracking number to monitor its progress.

• Order Cut-Off: Orders placed after 5:00 PM EST are processed the next business day.
• Delivery Time = Processing Time + Shipping Time.
• Tracking: You'll receive a tracking link via email once your order ships. Check your spam folder if needed.
• Custom Orders: Personalized items may take extra time depending on design complexity.
• Shipping Area: We ship within the continental U.S. only.
• No Shipping To: Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO, or international addresses.

Order Tracking

After receiving the email notification, you have received an order confirmation email. After 1-2 days of processing, you will receive a notification about the order tracking (you can check the tracking by going to Order tracking

Here is a rewritten version with a clearer and more professional tone:

Please allow 3–7 days for the shipping carrier to scan your package into their system. If tracking information is unavailable, it means your parcel has not yet been processed by the carrier. Tracking updates will appear once the package is scanned.

If your order is delayed beyond the estimated delivery date, please don’t hesitate to contact us for support.

Incorrect Address

Please ensure your shipping address is complete and accurate at checkout. Here's why it matters:

• Missing or incorrect details may delay your order, as we may need to contact you for confirmation.
• We are not responsible for orders shipped to incorrect addresses or returned to sender. Returned packages are sent to our logistics partners' warehouses and may be discarded.
• If a package is returned due to an incorrect address, a re-shipping fee will apply.
• We are not liable for any loss, theft, or damage if you request the carrier to forward or redirect your parcel after it has left our facility.

We're committed to providing fast and secure delivery. If you have any concerns or questions, feel free to contact us — your satisfaction is our top priority.

Customer Support

We are committed to providing you with a smooth shopping experience. If you have any questions or concerns, please reach out to us at:

• Email: [email protected]
• Phone: +1 (319) 441-0583
• Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

Your satisfaction is our top priority, and we are always here to assist you.

We recognize that returns may occasionally be necessary, and we are committed to making the process as smooth as possible.

To initiate a return, please contact our support team through our “Contact Us” page within 30 days of receiving your product. For a quicker resolution, please include the following information:

• Name on the order
• Order number
• Detailed description of the problem
• Photos illustrating the issue
• Preference for a replacement or refund

Please note that we are not responsible for customer errors, including spelling or grammatical mistakes, problems with original images, or ordering issues. We advise reviewing your order thoroughly before completing your purchase.

For a detailed explanation of our return policy, please refer to the information below.

Return Policy

We accept returns for non-sale items within 30 days of receiving your order. Items being returned or exchanged must be in one of these condition : New and slightly used — unwashed, with tags attached, and accompanied by a sales receipt. Please review the following guidelines for specific criteria:

Returns Shipping:

– Offering free returns for damaged or defective products is a great customer service strategy. Let me know if you need help refining the policy or promoting it to your customers

– Return cost: 0.00$

Returns Procedure:

Once you have contacted [email protected] and received an approved return address, please follow these steps:

1. Prepare Your Return Package: Include a printout of your purchase confirmation email with all returned items.
2. Ship the Package: Use your local post office or a courier service to send the package to our warehouse. Provide us with the tracking number from the courier or post office.
3. Confirmation: Once we receive your items, you will get an email confirmation. We will also notify you via email regarding the approval or denial of your refund request.

If you have any questions or need further assistance, please contact us at any time.

Customer satisfaction is our top priority, and we are committed to taking care of you.  If you have any questions, please don’t hesitate to reach out to us through our “Contact Us” page.

Support and Assistance

Customer satisfaction is our highest priority. If you have any questions or need further assistance, please don’t hesitate to reach out to us:

• Email: [email protected]
• Phone: +1 (319) 441-0583
• Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

We are dedicated to ensuring you have a positive shopping experience. Thank you for choosing Vonreal!